What's my browser? Staff telepath out of the holiday

Today Valera went on your site and found that it is not the Main Feature. Worked yesterday, but today — no. He immediately contacted tech support with a comprehensive letter:
Again, NOTHING works! When will you fix?

Fluent validation has shown that the site is all right — the layout is not moved out, the basic features are available. What is the standard reaction of the support in this situation? That's right: "Sorry, all the telepaths we have to leave."

/ >
And starts figuring out the details:

— What's your browser?
— Well sort of blue.
— Clear, and version of what?
Version? Windows.
— No, Windows is an operating system. And version of the browser is what?
— Where to look?

And so on. But we haven't gotten to the screen resolution and language settings.

In General, collecting information about the user's browser is a pain.

It solved just. Give the user a link to the page that collects the necessary information to support. Fast and not annoying person.

In the English-speaking Internet there are several services that collect information about the browser. But it&nbspдаже at&nbspлучших&nbspних there are drawbacks:
the
    the
  • Many users are completely lost at the sight of the English, and not even able to click Copy.
    • the
  • Source code is closed, to incorporate a similar diagnosis yourself&not nbspсайт&nbspполучится.

In Runet with the alternatives worse. From a decent — only internet.yandex.ru that friendly says:
Note: if you have not personally asked for help in support Yandex, do not send anyone information from this page.

Besides, the user can be unclear how to collect information from it. The most noticeable call to action on the page is a huge button that says "Download new Yandex browser" — is not related to the collection of diagnosis.

In General, there are full-time psychic for your support whatbrowser.ru:



the
    the
  • Minimalistic page with the only obvious course of action.
    • the
  • Collects all key performance indicators (browser version and OS, user agent, flash, cookies, Java, resolution, language).
    • the
  • Source code open, easy to integrate similar functionality into your website (detailed instructions at github).

It would be possible to collect more information: plug-ins supported features of HTML5 and CSS3. If you need write in the comments!
Article based on information from habrahabr.ru

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