The future of online consultants
in Russia Today, online sales are becoming more popular, competition in the market increases, the online stores have to fight not only for the amount of traffic, and quality: conversion of visitors into buyers. And for that you need to have a dialogue with the user. A modern solution for communication with customers — online-consultant.
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First contact with the online store was used most simple kinds of communication — phone, email and feedback form. But they all share one major drawback — the visitor has to make too many gestures: pick up the phone and call, to come in the mail and wrote a letter or even fill the form, leaving your e-mail is unclear who.
Over time, began to appear the services of online consultations from the shops were required only to place a small code on the pages, and the eyes of the user appeared as the messenger directly in the browser setting on the end Manager. Well, not a miracle?
will Omit the discussion of the stores where an online consultant is opened in a huge popup window with the offer to chat. Buyers don't like probably just as annoying sellers in shopping malls.
But in that case there is a problem of reducing conversion. Online shopping, in contrast to the conventional work around the clock without breaks and weekends. This means that visitors expect to get a prompt response from the store at any time of the day, even at night. What is the solution to this problem?
Smart online consultants!
the
Briefly enumerate the possibilities krible.ru — SaaS solutions for online consultation:
the
And now the most tasty: krible.ru knows how to imitate a dialogue with the visitor without the involvement of the Manager, i.e. automatically: when you first time visitor, the answering machine will say Hello and ask his name, and after some time will be asked to leave a mailing address or phone number. Answering machine, saying she was busy, politely ends the conversation and save the chat data in the database:
In the morning, arriving at the workplace, the Manager will see all the dialogues with the users in the message history and can contact potential buyers at the contacts. Such a functional service krible.ru helps to significantly increase conversion online store.
And what development do you expect from online consultants in the future?
Article based on information from habrahabr.ru
the
History
First contact with the online store was used most simple kinds of communication — phone, email and feedback form. But they all share one major drawback — the visitor has to make too many gestures: pick up the phone and call, to come in the mail and wrote a letter or even fill the form, leaving your e-mail is unclear who.
Over time, began to appear the services of online consultations from the shops were required only to place a small code on the pages, and the eyes of the user appeared as the messenger directly in the browser setting on the end Manager. Well, not a miracle?
will Omit the discussion of the stores where an online consultant is opened in a huge popup window with the offer to chat. Buyers don't like probably just as annoying sellers in shopping malls.
But in that case there is a problem of reducing conversion. Online shopping, in contrast to the conventional work around the clock without breaks and weekends. This means that visitors expect to get a prompt response from the store at any time of the day, even at night. What is the solution to this problem?
Smart online consultants!
the
Service krible.ru
Briefly enumerate the possibilities krible.ru — SaaS solutions for online consultation:
the
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the
- On the operator's side the communication is implemented using any jabber client. the
- Template responses for the operator, statistics and history dialogs. the
- Simultaneous work of several operators. the
- No registration for users, the dialogues are not lost when you browse the website, cross browser compatibility messenger. the
- Easy installation, customization of your chat window.
And now the most tasty: krible.ru knows how to imitate a dialogue with the visitor without the involvement of the Manager, i.e. automatically: when you first time visitor, the answering machine will say Hello and ask his name, and after some time will be asked to leave a mailing address or phone number. Answering machine, saying she was busy, politely ends the conversation and save the chat data in the database:
In the morning, arriving at the workplace, the Manager will see all the dialogues with the users in the message history and can contact potential buyers at the contacts. Such a functional service krible.ru helps to significantly increase conversion online store.
And what development do you expect from online consultants in the future?
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